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IT Governance and Service Management

IT Governance and Service Management

IT Governance and Service Management

IT governance is a part of corporate governance and aims to improve the overall management of IT and drives managed value from investment in information and technology.

IT governance frameworks help organizations to manage their IT risks properly and ensure that the information and technology activities are in line with their overall business objectives. IT service management is the concept of implementing, managing, and delivering IT services to meet the needs of an organization and customers. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.

 

ISO/IEC 20000 IT Service Management System

What is Service Management System (SMS)?

ISO 20000 Service Management System is the best practice framework that helps you to provide a consistent, reliable service. It supports you to sustain a service lifecycle strategy into your organization. SMS enables IT processes to ensure the needs of the business with international best practices which is broadly aligned with ITIL. ISO 20000 helps organizations to manage the services, measure service levels, and assess the performance of services.

ISO 20000 Certification and Audit

  • Offers a competitive edge by certifying the high quality of service,
  • Gives access to key markets,
  • Provides assurance to clients,
  • Helps to monitor, measure and review the processes,
  • Optimize resources…

What to do next?

If you are starting the certification process, looking to transfer your certification or looking for an audit for your business, please contact our business development team. We will devise a comprehensive quote which will be agreed in line with your requirements.

GDPR

The General Data Protection Regulation (GDPR) comes into force on 25th May 2018. This regulation will replace the EU Data Protection Directive.

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