ISO 20000-1 IT Service Management System Certification
International Quality Standard in IT Service Management
ISO/IEC 20000-1 is an international Service Management System (SMS) standard that enables organisations to deliver information technology services in an effective, controlled and continuously improved structure. This standard, which is compatible with frameworks such as ITIL®, is a basic reference for all organisations that want to create customer-oriented and sustainable IT service processes.
Purpose of ISO 20000-1 Standard
ISO 20000 systematises the processes for planning, delivering, monitoring and improving IT services. The aim is to improve the services provided to both internal and external customers in terms of quality, continuity and customer satisfaction.
Benefits of ISO 20000-1
- Increase in Service Quality: Consistency and continuity of IT services are ensured.
- Customer Satisfaction: Trust is gained through transparent and measurable service management processes.
- Efficient Processes: Disputes are reduced and resources are used more effectively.
- Regulatory and Tender Compliances: Provides competitive advantage for corporate customers and public tenders.
- Continuous Improvement: Provides a structured system for monitoring and improving service performance.
Scope and Applicability
The ISO 20000-1 standard can be applied to a wide range of organisations such as IT service providers, software companies, financial institutions, outsourcing companies and technical support units. It is adaptable in both private and public organisations.
Why CFECERT?
- IAS accredited, internationally valid certification service
- Auditors specialised in IT service management and ITIL compliance
- Experience in 25+ countries and global service coverage
- Flexible audit approaches in line with sectoral needs
Certification Process
As CFE CERT, we offer ISO 20000-1 Certification service with IAS accreditation. The certification process includes the following steps:
- Pre-Audit (Optional) – The organisation’s system structure is assessed.
- Certification Audit – Stage 1 – The scope, policies and process documentation of the SMS are examined.
- Certification Audit – Stage 2 – The effectiveness of service management in practice is audited.
- Certification – ISO/IEC 20000-1 certificate is issued if conformity is achieved.
- Surveillance Audits – The sustainability of the service management system is assessed annually.
- Recertification – At the end of 3 years, the system is re-verified for currency.
Certification Process
Initial, Surveillance or Transfer at any stage, you can perform your audit with CFE Certification. You can access the steps of the certification process on our Certification Process Page.
Are You Ready for ISO 20000-1 Certification?
Secure your IT service quality with international standards. Contact us immediately to start the ISO 20000-1 Certification process.
Manage ITSMS with High Competence
You can take a look at our trainings that will increase your competence to manage your organisation’s IT Service Management System Processes more effectively.
ISO 20000-1 Lead Auditor Trainings
ISO 20000-1 Internal Auditor Trainings
ISO 20000-1 Lead Implementer Trainings
Accreditation
We provide ISO/IEC 27701 Information Security Management System certification service as IAS accredited. You can find the scope of our relevant accreditations on our IAS Accreditation page.
