Tag: ITIL

A New Era in Service Management with ITIL® 4Traditional IT and digital service management approaches are often limited to process diagrams and output-focused metrics, leading to critical elements such as alignment with business objectives, sustainability, and user experience being overlooked.

ITIL (Information Technology Infrastructure Library), which was first initiated by the Central Computer and Telecommunications Agency (CCTA) in the late 1980s and later developed by the UK Trade Office, is a reference model for information technology services and a common